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catapult loyalty suite

Ready to Get Started With or Enhance Your Loyalty Program?

Our Loyalty Suite of products are proven to increase basket size, revenue, and customer loyalty

Now is the time to give your customers the loyalty experience you’d want for yourself. With CATAPULT®’s native loyalty solution, not only do you avoid convoluted integrations, but you also have these tools to offer your customers a loyalty experience they’ll thank you for:

  • Customer Boarding
  • Discounts
  • Dynamic Promotions
  • Coupons / Customer Groups
  • Loyalty Points
  • CATAPULT Membership Server
  • LoyaltyBot
    • Transactional ePunch
    • Automated Customer Segmentation based on various data points.
    • Automated content delivery to grow average basket size 
    • eCirculars

Why Loyalty and Why Now?

  • Loyal customers spend 67% more than their peers
  • Top Loyalty programs can increase sales by 15-25% per year
  • Businesses that offer loyalty programs see a 20% increase in customer visits
  • ECRS team of experts available around the clock to help set up and maintain your next hit promotion
  • Loyalty Points module allows you full customizable control over the ability to set incentive programs and get your customers accruing points
  • LoyaltyBot module allows you to set event or transaction-based rewards, set up digital punch cards, and automate email marketing 
  • Built-in synergy with other CATAPULT products like WebCart™, Cognition™, and CATAPULT Membership Server
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“Connect+Save™ is revolutionizing our checkout experience for both customers and associates. Shoppers love the convenience of self-onboarding, clipping coupons, and accessing account information all from one terminal on the lane. This tool enables us to capture accurate customer data quickly and automatically. Connect+Save will be crucial in collecting the data necessary to ensure the success of our LoyaltyBot™ email campaigns. By generating excitement around the shopping experience we provide, Connect+Save is giving us a competitive edge in our community!”

Ben Norton
McCaffrey's Food Markets

"After implementing LoyaltyBot’s Basket Lift feature, the average sales increase over a 2-week period was 37%"

Rob LaBonne
Owner - LaBonne's Markets

"One of the things that is really important for us is to meaningfully connect with our customers. LoyaltyBot really helps us do that"

Rob Jones 
CFO, Marczyk Fine Foods

"We used to spend hours and hours manually tracking our loyalty program, it's all automated now so we saved time and it's so much more accurate"

Chelle Wheatley
Relationship Coordinator - Briar Patch Food C-op 

Loyalty Points 

CATAPULT's Loyalty Points module provides the framework for retailers to create their own loyalty program, allowing customers to accrue points through transactions, event participation, and more. This flexible system gives retailers full control over program execution, from branding to point accrual and redemption parameters.

Customers can board at the point of sale, self-service kiosk, or online with CATAPULT® WebCart™.

Point totals are displayed on the receipt, customer display at the point of sale, self-checkout screen, and online using the CATAPULT WebCart™ customer portal for complete loyalty tracking visibility. Points can be expressed as points or as dollars and cents. 

Point totals are updated in real-time across the retail enterprise after both accrual and redemption. 
CATAPULT can determine how much loyalty value the customer will earn based on multiple accrual factors and thresholds that the retailer sets. 
Loyalty Points are redeemed as a special tender type, which can only be used toward the purchase of items on which it is specifically allowed. Retailers can also set limits on how many points can be redeemed at once. Receipt Control: Using the Clean Receipt system, retailers have more control over how the Loyalty Point information is displayed. 
Retailers can create rules that set Loyalty Points to expire under controlled circumstances after notifying the customer. 
Reports are available specifically for loyalty data and can be filtered based on various activities. 
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LoyaltyBot™  

LoyaltyBot empowers retailers to set up automated marketing campaigns that notify customers based on specific triggers. These comprehensive triggers automate rewards based on criteria such as customer birthdays, shopping patterns, green program participation, profitability, and more. Functions are accessed through CATAPULT WebOffice™ and include many valuable capabilities: 

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Customers can board at the point of sale, self-service kiosk, or online with CATAPULT® WebCart™.
Retailers can send customized rewards, notifications, and eCoupons directly to the customer
Gradually increase customer spend by encouraging customers to spend more during each store visit. BasketLift automatically determines the average price of each transaction and sends an eCoupon to promote a higher overall basket size. One retailer saw a sales increase of 37% over one BasketLift campaign.
LoyaltyBot® can automatically assign customers to a group based on specific criteria, which is faster, easier, and more efficient than managing them manually. This allows the ability to create campaigns based on spending habits, transactional history, types of items purchased, etc. Customers can also sign up for customer groups created by the retailer, such as "Join our Wine Club" or other opt-in groups that are available.
Through comprehensive marketing triggers, retailers can automate rewards on specific criteria. These rewards are sent as eCoupons through targeted email campaigns and are automatically associated with the customer's account so they can easily choose to redeem during the transaction without paper or a loyalty card. 
eCoupons cannot be counterfeited nor duplicated. 
Reciprocated loyalty incentives reward your most active customers. 
The LoyaltyBot subscription is purchased based on the number of customer email addresses you need. The Email Validation Service culls out bad email addresses before they can be bounced. 
Automated Emails in LoyaltyBot 

With the built in email platform, LoyaltyBot users can create custom email templates or choose from a template gallery to manually send or schedule emails based on automated triggers. The intuitive email template builder allows for drag-and-drop template building, dynamic tokenized content, and complete design control.  

eCirculars  

The digital version of old school printed flyers, they can be directly emailed to your customers and/or shared across social media for greater visibility. 

LoyaltyBot is a subscription-based service charged monthly - No contract necessary! All data is owned and accessible by the retailer, not ECRS. 

 

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Keep them coming back with Connect+Save™

Your patrons have never had more options at their literal fingertips, with the pull of choice as strong as it’s ever been, how do you ensure your shoppers turn into and stay loyal shoppers?

No more asking shoppers to repeat spelling, no more squinting at payment device screens. With Connect+Save, shoppers can onboard straight to your database using your existing touch screens or purpose-built customer information displays. Fewer errors and effort equal more customers and cleaner data in your database.

Who doesn’t like free money? Instead of just printing a coupon for future use, Connect+Save automatically serves your shoppers manufacturer coupons that they can use on the transaction at hand. No piece of receipt paper to get lost in the wash, just instant savings and a memorable impact for your shopper.

Not only does Connect+Save serve shoppers coupons to use on current transactions, but if the retailer is utilizing CATAPULT Cognition® Artemis™, the AI will review their past buying habits and suggest coupons that the shopper can digitally clip and use on their return visit.

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At-a-Glance Features

  • Customer Onboarding 
  • Express as Points or Dollars & Cents 
  • Accrual & Redemption System 
  • Eligibility Control of Accrual & Redemption 
  • Redeem High/Low Limits 
  • Receipt visibility 
  • Reporting 


  • Automated Customer Grouping
  • Trigger Rewards 
  • Basket Lift™ 
  • ePunch™ Rewards 
  • Automated Emails & eCirculars 
catapult loyalty suite

CONTACT US TODAY